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AFTER SALES / Technical Support (Công việc này đã hết hạn!)

Mô tả

 Understands the relation between machine and its various applications – ability to connect
the two and suggest optimal solutions to customers
 Monitors the parts inventory and anticipates parts needs in light of future promotions, new
model years, trends, and suggested stock orders
 Purchase inventory to coincide with sales and special initiatives in order to take advantage of
 Is responsible for the security of inventory and for analyzing the quality of parts
 Prepares periodic reports on sales, stock out, stock receive, stock transfers, parts used under
warranty, discrepancy parts, and others as required by the OEM / management
 Ensure maximum machine uptime, as per the agreed service level agreements with
customers and OEMs
 Is responsible for profit management in the Parts Department and must examine expenses
and revenue to ensure the department’s profitability. In cooperation with the company /
dealership / OEM’s leadership, must review the previous month’s sales / profit performance
to determine where improvements can be made
 Works with retail and wholesale customers in anticipating part requirements, managing
complaints, and negotiating prices to ensure customer enthusiasm
 Provide details for warranty and subsequent settlement with principal and dealer /
customer. Assist in checking and arranging the claimed / damaged / wrong part with spare
parts department as well as warranty claim department
 Responsible for training and leading the Parts Department team (in the future)

Yêu cầu chung

 Knowledge of spare parts is preferable
 Good communication skills - spoken and written English
 Team building and management – treat all people with respect and dignity
 Occasional travel to customer sites and dealerships
 Computer literacy is essential. Ability to learn new software packages

Yêu cầu về ngoại ngữ

Tiếng Anh (Trung cấp)

Quyền lợi

Mức lương

5.000.000 - 12.000.000 VND (NET)

Địa điểm

Cần Thơ

Thời gian làm việc


Thông tin công ty

Lĩnh vực hoạt động

Số nhân viên

 Người liên hệ

Mr. Ngoc

 Điện thoại

0168 96 46 016