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AFTER SALES / Technical Support - Can Tho (This job is closed!)

Description

 Understands the relation between machine and its various applications – ability to connect
the two and suggest optimal solutions to customers
 Monitors the parts inventory and anticipates parts needs in light of future promotions, new
model years, trends, and suggested stock orders
 Purchase inventory to coincide with sales and special initiatives in order to take advantage of
savings
 Is responsible for the security of inventory and for analyzing the quality of parts
 Prepares periodic reports on sales, stock out, stock receive, stock transfers, parts used under
warranty, discrepancy parts, and others as required by the OEM / management
 Ensure maximum machine uptime, as per the agreed service level agreements with
customers and OEMs
 Is responsible for profit management in the Parts Department and must examine expenses
and revenue to ensure the department’s profitability. In cooperation with the company /
dealership / OEM’s leadership, must review the previous month’s sales / profit performance
to determine where improvements can be made
 Works with retail and wholesale customers in anticipating part requirements, managing
complaints, and negotiating prices to ensure customer enthusiasm
 Provide details for warranty and subsequent settlement with principal and dealer /
customer. Assist in checking and arranging the claimed / damaged / wrong part with spare
parts department as well as warranty claim department
 Responsible for training and leading the Parts Department team (in the future)

General requirement

 Knowledge of spare parts is preferable
 Good communication skills - spoken and written English
 Team building and management – treat all people with respect and dignity
 Occasional travel to customer sites and dealerships
 Computer literacy is essential. Ability to learn new software packages

Language requirement

English (Intermediate)

Benefits

Salary

7.000.000 - 10.000.000 VND (NET)

Working location

Can Tho

Working hours


Company profile

Business field

Company size

 Contact person

Mr. Ngoc

 Telephone

0168 96 46 016