• Customer Service Manager (~$2000, English Fluency) (Công việc này đã hết hạn!)

    • Hồ Chí Minh, Hải Phòng, Hà Nội
    • Địa điểm

      Mức lương 2,000 USD (GROSS)

    17/01/2019 - 03/03/2019

    Ứng tuyển

    Mô tả

      The Customer Service Manager will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. This position will manage all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
      Job Responsibilities:
      • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
      • Liaises between customers and manufacturing, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
      • Develops and manages return materials authorization processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
      • Develops customer service department procedures.
      • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
      • Manages special projects and other duties as assigned.

    Yêu cầu chung

      - Bachelor Degree with major of Business Administration, Foreign Languague (of English and Korean), Trading, Social Sciences, Marketing, Customer Service.
      - At least 7 years in Service/Manufacturing Industry and 2 year experience in management level
      - Corporate customer service experience is preferable.
      - Execellent English (essential)
      - MS Office Fluency

    Yêu cầu về ngoại ngữ

    • Tiếng Anh (Trung-Cao cấp)

    Quyền lợi

    * Overtime Claim: 150% Weekdays, 200% Weekends
    * Shultle Bus from Hai Duong City or Hai Phong
    * Having 3 meals/day if OT
    * 13th Salary + Good Insurance Packages
    * Probation Time: 100%
    * Opportunity to be train oversea

    Thời gian làm việc

    • * Working Time: Monday ~ Friday


    Lĩnh vực hoạt động: 

    Số nhân viên: 5000

    Người liên hệ: Ms. Tuyết

    Điện thoại: 0965 131341


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