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  • Customer Service Manager (~$2000, English Fluency) (This job is closed!)

    • Ho Chi Minh, Hai Phong, Ha Noi

      17/01/2019 - 03/03/2019

    • Location Ho Chi Minh, Hai Phong, Ha Noi

      Salary 2,000 USD

    • The Customer Service Manager will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. This position will manage all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
      Job Responsibilities:
      • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
      • Liaises between customers and manufacturing, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.

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